I received very prompt, helpful, and kind customer service. I receive a response quicker than I can even keep up with! This is a very helpful brand, and the product quality is great. They are just unable to cater to my personal needs.
I am saying that I wouldn't recommend this product only because I had a very hard time with the sizing. I am a size 12 women's and I understand when companies do not carry sizes that large. However, the standard conversion from women's' to men's sizes is 1-1.5 sizes and I know that I am a European 44. I started with 10.5 men's (which was said to be 44.5 euro size) and that was too small- completely understandable. However, I ordered 11.5 men's next and that was still too small. This product absolutely does NOT work for people with above average foot size. Again, this is understandable as everyone cannot be catered to with any given product, but I would not attempt to buy these again and I will deter anyone with a larger foot from looking into this brand as well.
Cannot emphasize enough how happy I am with customer service and their willingness to help me through this whole process. Thank you!