Snibbs does have a 30-day return/exchange policy. But that policy applies to shoes that have been tried on in a clean area and are found not to fit or be as comfortable as desired. We also have a warranty against manufacturing defects for the first 30 days. This would cover severe damage to the shoe caused by a defect in the shoe’s manufacturing. If you are looking for coverage to go beyond the first 30 days and cover things such as rips, tears, and sole separations, then the 1-Year Protection plan is for you. 

The New Leaf protection plan is valid for 12 months and goes into effect 30 days after the purchase of the product. Any product issue you encounter within the first 30 days is still covered under the Snibbs standard return and exchange policy (Including Damage, Comfort, or Manufacturing Issues). Once 30 days have passed, the 12 months of New Leaf protection start, and all item warranty/protection plan issues can be resolved through New Leaf. 

Pretty much everything except fire; please don’t burn the shoes. New Leaf will email you a complete Service Agreement within 7-10 days of purchase. You can also see it here. (Link to Full Agreement) Below is a short list…

• Punctures
• Rips
• Tears
• Cuts
• Seam or Sole Separation
• Discoloration
• Broken Eyelets

To ensure the best possible service experience, please access your Protection Plan Management Account at www.newleafsc.net/snibbs. You can also reach Newleaf toll-free at 877.634.0964. You should have received an email from New Leaf, which provided you with a username (email) and temporary password. 

New Leaf will take 2-3 business days to process the claim. Upon approval, New Leaf will send an order approval to Snibbs, and it will take Snibbs 2-3 days to get your order boxed and to the carrier. Once shipped, delivery can take up to 7 days. This brings the total time from filing your claim to receiving a replacement shoe to between 10 and 15 days.

No, the protection plan is connected to a specific shoe. Once the plan is used and a claim is covered, it is no longer valid. If a 1-Year Protection plan is wanted with the new replacement shoe, it would need to be purchased at the time of the replacement order.