Returns or Exchanges

We understand that shoes come in many different shapes and sizes, and that each foot is different.

At Snibbs, we’re dedicated to ensuring you’re delighted with your purchase. That’s why we offer a 30-day Comfort Guarantee for orders placed through our website. If your shoes don’t fit right, don’t meet your expectations, or simply aren’t what you were looking for, you can return or exchange them within 30 days of delivery.

Returns & Exchanges

We’ve made the return and exchange process simple and straightforward:

  • Exchanges: Exchange your shoes for a different size, color, or style completely free of charge.
  • Returns for Store Credit: Return your shoes for store credit, and we’ll cover the return shipping.
  • Returns for Refund:
    • Return fees are fully covered if you purchased Redo Free Returns + Package Protection at checkout.
    • Without Redo, a flat $13 return shipping fee will apply.

Time to Process Refunds

Once we receive and inspect your return, we’ll notify you. Refunds will be issued through your original payment method. Please remember that your bank or credit card provider may take 7-10 business days to process the refund.

Please note: We cannot process returns or exchanges for Snibbs products from other retailers. For assistance, please contact the store where you made your original purchase.

Please follow our return instructions to ensure smooth processing. 

Easy Returns & Exchanges

STEP 1

Initiate return or exchange via the form below.

STEP 2

Prepare packaging and include all original packaging materials. Shoes cannot be shipped in just the shoe box.

STEP 3

Print your prepaid label and attach to the original shipping box.

STEP 4

Drop-off at your nearest authorized shipping center or schedule a pickup.