Returns or Exchanges

We understand that shoes come in many different shapes and sizes, and that each foot is different. If your new Snibbs aren't the right fit for your feet, get in touch with us to arrange for a different size.

Returns

We offer a 30 day return policy, which means that you have the ability to try your product(s) on at home on a clean surface, and can send them back to us within 30 days - starting from the day that you received them to your address. You will receive a full refund if the shoes are in their original, brand new condition. Your return label will be initially approved digitally. Final inspection is done when your shoes are received back to our warehouse. Shoes that are found to be unacceptable will be returned back to the customer.

If you are returning with no exchange, the buyer is responsible for return shipping.

NOTE: International customers are responsible for shipping both ways in the event of an exchange/return.

Exchanges

We offer exchanges on shoes as long as they aren't worn outside. Feel free to try them on at home.

If you are simply exchanging your shoes, we will provide the return shipping label.

Easy Returns & Exchanges

STEP 1

Complete online return or exchange form.

STEP 2

Prepare packaging. Please include all original packaging materials.

STEP 3

Print your prepaid label and attach to the original shipping box.

STEP 4

Drop-off at your nearest UPS store or authorized shipping center.

To start a return or exchange, please email orders@snibbs.co with the subject line "Return Request"